Tickets are not refundable. Please make sure you are able to make it before you book. If you have fewer people than you booked for, we will refund tickets as long as the minimum ticket requirement is met.

Schedule changes cannot be made with less than 24 hours notice. If you call us with 24 hours notice, we will give you a one time courtesy to reschedule. Please call and speak to someone or leave a voice message to reschedule. Please do not email schedule changes, as email is not monitored as often. Call 203-626-9078.

Absolutely! Once you arrive our gamemasters will do a head count and charge the card on file for any additional players. If you wish to use a different card please communicate that to your gamemaster on arrival.

Yes, we do recommend 4 or more players but 2 are welcome to play. Keep in mind the games are meant for larger groups so you will have to hustle to beat the clock. Tickets are cheaper when you have 4 or more players.

Yes. Every player must sign the digital waiver specific to the room they are playing. The digital waiver link is sent at the same time the receipt is sent so please look for that email. You can sign the waiver from any mobile device and it will attach directly to your reservation. If you have minors in your group, look for the “Add Minor” button at the bottom and you can add their names to your waiver since you will be taking responsibility for them during the game.

Children under the age of 3 may accompany you in the room ONLY if they are in a stroller or are carried for the duration of the game. The room includes small parts and electronics that could pose safety concerns, and players will be focused on puzzles and unable to closely supervise young children.

Codeword Escape in Rocky Hill is our ONLY location that is handicap accessible. Quandary in Wallingford and Complexity in Farmington are located on the second floor in buildings that do not have elevators.

All games are monitored and recorded. If damage is determined to have resulted from unnecessary force or horseplay, you will be charged for repairs or replacement. Please check your pockets before leaving to ensure no keys, locks, or props were taken. If items are found to be missing during the reset, our gamemaster will contact you immediately. Out of respect for the next group, please return any items right away. Items not returned within 24 hours will be charged to your group.

The cost per ticket will depend on how many players are in your group.
2 Players $49 pp
3 Players $42 pp
4+ Players $35 pp

Browse our rooms and click the Book button under the room you want to book or, click the Book Now button to see all the rooms that are available for each location. If you are interested in doing a corporate event, please call our event coordinator at 203-626-9078.

We will do our best to let you play for the full hour but if we have another booking after yours you may not be able to play the full hour. Please make sure you can arrive on time before you book. Tickets are non-refundable.

Unlimited clues are available upon request. Our gamemasters are happy to assist on request, but they will also respect your choice to play without hints. Please discuss your clue preferences before the game begins.

Our rooms are always private so you will know everyone in the room with you. There no actors in any of our rooms. Gamemasters will assist you remotely.

Yes! Team building is a core part of our business. We typically host corporate events on weekdays between 11:00 AM and 3:00 PM, but we are flexible and will do our best to accommodate the time that works best for your group.

We offer packages that include food, or you may choose to participate in the escape games only. Weekday events require a minimum of 6 participants for games only, or 10 participants for packages that include food.

For more information, please call or text Heather, our event coordinator, at 860-817-8698.

We allow you to bring your phone in the room with you but we ask that you don’t take any pictures or use the flashlight as it takes away from the experience. No outside knowledge is necessary and we will take a group photo for you when you finish the game. If you need to take a call, we understand, we just ask you to step into the hall so others can continue to play the escape game.

Yes, we require an adult over the age of 18 to be in the room if anyone in the group is under the age of 16.

Each location has a different vibe. Complexity Escape Rooms in Farmington and Codeword Escape Rooms in Rocky Hill are all family friendly without any jump scares. Quandary Escape Rooms in Wallingford has a darker vibe. Operation Gambit and Son of Zodiac both have optional jump scares. If you don’t want the heart pounding excitement, tell your gamemaster before the game starts.

Operation Gambit at Quandary in Wallingford has flashing lights at one point in the game.